By alphadogit on April 24th, 2009
Posted in MSPA Blog | 23 Responses
very good question. While i cannot weigh in and give you any specific names there are a couple of ways you can evaluate MSP platforms on your own.
I do apologize, on behalf of Kaseya, for not meeting your expectations.
I have been evaluating a few platforms my self and really like this one: http://www.labtechsoftware.com/
Also the pricing is excellent.
IT Definitive, LLC
We have been using N-able for almost 2 years and I have been overall very pleased with the product and the technical support.
We’ve been with N-Able almost four years now.
Labtech is cutting edge.
Been using it’s products for a local BIG company and it never failed…well, almost never
CS from portasol
Been using labtechsoftware.com for ever and it’s amazingly useful.Very configurable and easy to use.Carlos
Look at this http://www.spiceworks.com. ITS FREE
Our product, PacketTrap MSP, compares favorably with both n-able and kaseya, and exceeds their capabilities on many fronts. In addition, PacketTrap’s price point is well below Kaseya, N-able, and Solar Winds.
In addition to the usual network management and monitoring solutions you are looking for, feel free to see additional capabilities on our web site at
We tried Kaseya and LevelPlatforms – both too expensive, too cumbersome and backed by poor support. We now use GFI Max and started using it when it was called HoundDog. It’s far and away the best monitoring tool available for MSP’s and support is provided quickly by friendly staff. 100% recommended.
We’ve been using Zenith for mid 2008. It used to be a good product, but I would no longer recommend it.
Zenith as a company
That said we no longer market their BDR, stop using their helpdesk when it caused us to lose a client. The NOC can be useful, but not in an emergency situation, so we continue to use the NOC for certain tickets. Ingram’s NOC isn’t any better as they’ll tell you to go call MSFT on simple issues.
Why did we go to Zenith in the first place
As of this post, we still have already sold BDRs still on the field and continue to use the NOC for certain non high profile clients.
You hit this description with Zenith spot on with their services and options.
We are thinking about moving away from their desktops and BDR as well.
Paying alot per mth and not seeing the “automation” going away.
We have our own server team so although frustration because of the language barrier with the NOC we want to keep that unless something compriable. Even thought their NOC sometimes is 5-10 minutes late in calling or reporting downed issues.
What did you move to? For NOC and Desktops. As well as BDR.
We have a couple of Z bdr’s but little uneasy of when it’s crunch time with such lack of confidence it will work. The whole language thing is frustating and our “(color) Team” is so impersonable and sound like robot’s. had a run in and after getting regional mgr on, still rough around the edges.
What did you go to?
GC – you can email me to – email@example.com
Would really like to know if anyone is actually using spiceworks and what their experience is. We’ve been looking at a number of products for a couple of weeks now and it seems labtech is the best money can buy but one can never dismiss free/open source products these days.
I have been using Spiceworks for about 4 months now. It is a very good tool for one site management if you are actually at that site. You would need to configure firewalls on every desktop (or disable them), for Spiceworks is agent-less software. You can integrate it with AD though.
Spiceworks server runs on one machine and gathers information from the network. The information is not always correct. Actually it retrieves the information from the application, system, security logs.
I worked with the N-able product for over 6 years and was very pleased with the results. In the last year they have released 2 major updates that has made the product even more fantastic. Compeltely revamped remote control options much like Logmein, script building using a drag and drop tool, super easy to use interface compared to most other products, great patching, good A/V. Really well developed ESX monitoring. Does everything from printers to servers to desktops to network equip. Highly recommend checking them out. They run a live daily tech demo you should check out. check the N-able site for info.
So I have been looking at so many reviews and have tried several demos. I will be letting you know my results if that is helpful. I have used Spiceworks and it is very cool if you are using it in a single network. Not very well for an MSP. I am currently demoing N-Able, Kaseya, Labtech, PackeTrap I will see what works best and what the pricing is.
Another note that just jumped into my head. I have been using vTigerCRM for our ticketing and customer portal. This is an awesome product for free but too much configuration. It is so cumbersome. Just changing company logo’s is so difficult. As all IT specialist know we don’t have the time to sit around and figure out how things work and then having to configure it to function. Spiceworks is very much the same way. The only upside to these products is the fact that they are free.
Post update: This posting was created back in 2009. Obviously, it is still very much relevant today. There have been some great discussions here. Recently, we held a session at MSPWorld about vendor selection that may shed some light on the themes here.
Hi, Can’t get to the above presentation. It Says “You must be logged in to view this content” even though I am logged in…
I emailed you the presentation and am updating your membership credentials so you can view all future content.
Having the same problem as the previous post
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