Setting a Price Structure

We have been in business for about 4 years as a break/fix company and are heavily relying on customers to call us for our monthly revenue....

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CRM w/customer & marketing analytics software

Hello everyone… So I was wondering if anyone knows of a software solution that not only provides CRM, but customer and marketing analytics as well… Some of the customer and...

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Time Entry and Billable Employees

Managed services time management....

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Is IT staff exempt or non-exempt?

At the suggestion of a colleague, I have been reading up on labor laws (how exciting) and I’m wondering if I need to restructure the way my IT staff gets...

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BDR Solution for Exchange

HI, we are in our early stages of becoming MSP. one thing that got me busy last week was looking for a remote backup solution that is Exchange aware, where...

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Managed Lite or Silver Package?

Do any of you offer scaled-down managed services? I proposed a full management package to a client that currently uses a competitor on a T&M arrangement. They want to go...

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