Blog / FAQ

Remote Monitoring & Management (RMM)

Remote Monitoring & Management platforms (RMM) allow managed service providers to perform necessary and important IT management tasks even though the objects under management may not be physically in the...

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Private Cloud Computing

The term private cloud computing may have multiple meanings to different people, but it is generally considered to be the opposite of public cloud computing. Private cloud typically means cloud...

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Help Desk

The Help Desk (sometimes called a service desk) is oftentimes confused or mistaken for a Network Operation Center (NOC). Although these two components sometimes are located in the same physical...

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Definition of Managed Services

Managed Services is a term that can mean many things to many different people. Some uses of the term managed services do not have any hint of technology at all. The term managed services,...

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NOC (Network Operation Center)

The NOC, or Network Operation Center, is usually a physical location where a MSP delivers their managed services. The NOC is the heart or nerve center of the MSP operation....

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