It’s Time to Re-Think Multi-Year Managed Services Agreements

Ten years ago I would have said multi-year managed services agreements were not only worth negotiating for, but I would also have said they were indispensable to creating value in

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Survey shows a bright outlook for IT salaries, budgets in 2014 and beyond

According to the numbers, 55 percent of IT professionals experienced a pay raise in 2013, averaging a 5.5 percent hike across the board. The importance of technology solutions in the...

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H-P Joins IBM and Cisco in Hunt for Cloud Computing Success

It started a few years ago with Cisco engaging with managed service providers to discuss their cloud computing ambitions, then came IBM and followed suit. This week, H-P also announced...

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Make Delighting Your MSP Customers Job #1 and the Rest Will Fall into Place

As the saying goes, “the customer is king,” and businesses who don’t put their customers first often learn this the hard way. This becomes particularly important with cloud services. It’s...

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What’s the Biggest VAR to MSP Transition Headache?

This has been a hotly debated topic for a long time; I mean a really long time. VARs (or any type of break/fix company transitioning into managed services must address...

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Michigan Gets it Right on Cloud Tax

I think we all should take a look a the state of Michigan and their recent court decision on cloud computing tax. This decision should be a model for how...

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