Dell’s new program offers rewards, incentives, and quick access to all Dell products for MSPs servicing small businesses.
With the launch of the Dell Expert Network, Dell is providing a one-stop shop with incentives and benefits for IT consultants and managed service providers (MSPs) targeting the small business market. While the Dell Partner Program is designed for resellers, the new Dell Expert Network aims to help MSPs and IT consultants whose primary business is services. The Dell Expert Network rewards and educates MSPs and IT consultants who purchase from Dell on behalf of their clients. Each registered Dell Expert Network member receives a dedicated account manager, free training, and shortcuts to services and support that are designed to make their business engagements easier.
The Dell Expert Network offers FIVE primary benefits for MSPs:
DEDICATED ACCOUNT MANAGER
After registering with the Dell Expert Network, MSPs and IT consultants will be contacted by an account manager within 72 business hours to formalize participation. This single point of contact is dedicated to you and your customer’s needs, while also providing the best deals and promotions.
SHORTCUTS TO SERVICE AND SUPPORT
With Dell TechDirect, a time-saving tool, you can help your customers faster by skipping the phone call when you need support. The TechDirect tool lets you self-log customer support tickets and self-dispatch replacement parts. You can also gain access to live online reporting of customers’ assets.
DELL LOYALTY REWARDS
You will receive 3 percent back from all the purchases that your small business customers make at Dell. You can use those toward future purchases on Dell.com.
